FAQ

Shipping & Delivery

Q: Where do you ship?

A: We currently ship within the United States only.

Q: How much does shipping cost?

A: We offer free standard shipping on all U.S. orders—no minimum purchase required.

Q: How long does shipping take?

A:

  • Handling time: 1–3 business days
  • Transit time: 4–7 business days after dispatch

Q: What is your order cut-off time?

A: Orders placed before 3:00 PM (EST) are processed the same business day. Orders after that are processed the next business day.

Q: Which carriers do you use?

A: We ship via trusted carriers such as USPS, UPS, and FedEx.

Q: How can I track my order?

A: Once shipped, you’ll receive a confirmation email with a tracking number. Tracking may take up to 24 hours to update.

Delivery Issues

Q: What if I don’t receive my order?

A: Contact us if your order hasn’t arrived within the expected timeframe. We’ll investigate and update you promptly.

Q: What happens if my package is returned?

A: If a package is returned due to incorrect address, refusal, or non-collection, additional shipping fees may apply.

Q: What if my package is lost?

A: Report lost packages within 7 days of the expected delivery date. If confirmed lost, we’ll offer a replacement or full refund.

Q: Can delays happen?

A: Yes, delays may occur due to weather, carrier issues, or high demand. We’ll keep you informed if this happens.

Order Changes & Cancellations

Q: Can I change my order?

A: Yes, but you must contact us within 2 hours of placing your order.

Q: Can I cancel my order?

A: Orders can be canceled within 24 hours for free. After shipping, our return policy applies.

Q: Can I change my shipping address?

A: Contact us as soon as possible. Changes may not be possible once the order has shipped.

Returns & Exchanges

Q: What is your return policy?

A: We offer a 30-day return window from the date of delivery.

Q: What are the return conditions?

A: Items must be:

  • Unused and in original condition
  • In original packaging with tags
  • Accompanied by proof of purchase

Q: How do I start a return?

A: Email us at info@scottsfurniture.shop to request return instructions.

Q: Who pays for return shipping?

A:

  • Customer pays for standard returns
  • We cover costs if the item is defective, damaged, or incorrect

Q: Are there any restocking fees?

A: No, we do not charge restocking fees.

Q: What items are non-returnable?

A:

  • Sale items
  • Gift cards

Q: How do exchanges work?

A: Return the original item first, then place a new order.

Refunds

Q: How long does it take to receive a refund?

A: Refunds are processed within 10 business days after approval.

Q: When will I get my money back?

A: After approval, your bank or card provider may take additional time to post the refund.

Q: What if I haven’t received my refund?

A: Contact us if it’s been more than 10 business days since approval.

Payments & Security

Q: What payment methods do you accept?

A: We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Maestro

Q: Is my payment secure?

A: Yes. All transactions are secured with SSL encryption and comply with PCI-DSS standards.

Q: Do you store my payment details?

A: No, we do not store or have access to your credit card information.

Q: When is payment processed?

A: Payments are processed immediately upon order confirmation.

Q: What currency do you use?

A: All prices are listed in USD ($) and include applicable taxes.

Contact Us

Address:

609 S Main St, Searcy, AR 72143, United States

Business Hours:

  • Monday–Saturday: 9:00 AM – 5:30 PM
  • Sunday: Closed

Response Time: Within 24 hours